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Shoes Policy

Order Cancellation 

Shoes orders can be cancelled within 24 Hours of order time, and can't be cancelled in more than 24 Hours, since all shoes are made to order and Handcrafted .

 

Size Changes

Shoes sizes can be changed within 24 Hours of order time, and can't be changed in more than 24 Hours, since all shoes are made to order and Handcrafted .

 

Shoes Exchanges

If you are not completely satisfied with the fit of shoes you purchased, we can process an exchange for them by 2 sizes. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange

Refunds will not be issued for sizing disputes, only exchanges are allowed.

 

Shoes Return Policy

Please note, shoes are made to match the specific size and design of each customers order, thus we cannot accept returns unless the item is damaged or incorrect. 

Please contact us using our contact form to initiate a return.
If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received and issue a credit or send an exchange.
Production and Delivery Duration
Production Time: 5-7 Days
Standard Shipping:
US, UK, CA, AUS Delivery Time Estimates: 7-25 Days (With Destination Tracking)
Other International Delivery Time Estimates: 2-4 Weeks
Express Shipping:
4-7 Days DHL Shipping
How to Contact us ?
Send us an email at support@skull-obsession.com